Bombich Software Sales Policies and Frequently Asked Questions

How can I purchase CCC 4 (or 3.5)?

Licenses are valid for prior versions of CCC. If you purchase a CCC 4 license, it can be used with CCC 3.5.

Bombich Software products are available directly through our online store, hosted by FastSpring, our e-commerce partner and Seller of Record.

Redemption codes that can be redeemed for single user licenses are also available from select consultants and resellers. For a list of authorized resellers, please see our license redemption page.

What is your return policy?

As we offer a fully functional 30 day trial version of Carbon Copy Cloner which you may use to evaluate its suitability for your needs prior to purchasing, all refund requests are evaluated on a case-by-case basis and may be subject to a minimum 15% processing fee. To request a refund, please contact our sales department within 30 days of your purchase.  

Need help?

If you are experiencing technical issues with CCC, we are happy to work with you to resolve them so that you can keep using CCC. To open up a support ticket, you can select Ask a question about CCC... from Carbon Copy Cloner's Help menu.

What are the terms of sale?

All products are offered subject to the terms of the particular license agreement included with each product.

How is CCC delivered?

All of our products are available exclusively via electronic delivery. There will be no actual shipment of a physical product. You can download the software at any time from our download page and the registration key will be sent to you by email.

Because your purchase receipt and registration number are only provided in electronic format, you should print or otherwise safely archive a copy of the email invoice that you receive after your order has been processed. This invoice will serve as your proof of purchase and eligibility for technical support, future upgrades, and special offers.

Which payment types do you accept?

We accept the following methods of payment for orders placed through our online store, hosted by FastSpring, our e-commerce partner and Seller of Record.  Please note that not every form of payment is accepted in every country.

Credit Cards: We accept MasterCard, Visa, Discover, American Express and JCB.

Checks and Money Orders: We accept either company or personal checks. Please note that acceptance of checks and money orders varies by country. If you do not see this option at checkout, we do not accept this form of payment for your country.

PayPal: We accept payments originating from PayPal accounts.

Amazon Payments: We accept payments originating from Amazon Payments.

Bank Transfer: We accept bank transfers from a number of countries. If you wish to pay via bank transfer but are having difficulty, please contact our Sales Department.

Do you accept purchase orders?

As our ecommerce system is not designed to handle purchase orders, we only accept purchase orders on a case-by-case basis. Please contact our Sales Department for more information.

Do you charge tax, such as VAT, or other duties?

Applicable VAT and duties are charged at the discretion of the importing country, and are the responsibility of the customer. These costs may be added at the end of the checkout process and are not necessarily displayed on the product selection pages.

What kind of e-commerce security do you use?

E-commerce services for our online store are provided by FastSpring

Review FastSpring's Privacy Policy

Where can I download your W-9 form?

We do not sell directly to the public. All sales are from our trusted reseller partner, Fastspring. 

Fastspring's W-9 Form

Frequently Asked Questions