- How can I purchase CCC 4 (or 3.5)?
- What is your return policy?
- Need help?
- What are the terms of sale?
- How is CCC delivered?
- Which payment types do you accept?
- Do you accept purchase orders?
- Do you charge tax, such as VAT, or other duties?
Licenses are valid for prior versions of CCC. If you purchase a CCC 4 license, it can be used with CCC 3.5.
Redemption codes that can be redeemed for single user licenses are also available from select consultants and resellers. For a list of authorized resellers, please see our license redemption page.
As we offer a fully functional 30 day trial version of Carbon Copy Cloner which you may use to evaluate its suitability for your needs prior to purchasing, all refund requests are evaluated on a case-by-case basis and may be subject to a minimum 15% processing fee. To request a refund, please contact our sales department within 30 days of your purchase.
If you are experiencing technical issues with CCC, we are happy to work with you to resolve them so that you can keep using CCC. To open up a support ticket, you can select Ask a question about CCC... from Carbon Copy Cloner's Help menu.
All products are offered subject to the terms of the particular license agreement included with each product.
All of our products are available exclusively via electronic delivery. There will be no actual shipment of a physical product. You can download the software at any time from our download page and the registration key will be sent to you by email.
Because your purchase receipt and registration number are only provided in electronic format, you should print or otherwise safely archive a copy of the email invoice that you receive after your order has been processed. This invoice will serve as your proof of purchase and eligibility for technical support, future upgrades, and special offers.
We accept the following methods of payment for orders placed through our online store, hosted by FastSpring, our e-commerce partner and Seller of Record. Please note that not every form of payment is accepted in every country.
Credit Cards: We accept MasterCard, Visa, Discover, American Express and JCB.
Checks and Money Orders: We accept either company or personal checks. Please note that acceptance of checks and money orders varies by country. If you do not see this option at checkout, we do not accept this form of payment for your country.
PayPal: We accept payments originating from PayPal accounts.
Amazon Payments: We accept payments originating from Amazon Payments.
Bank Transfer: We accept bank transfers from a number of countries. If you wish to pay via bank transfer but are having difficulty, please contact our Sales Department.
As our ecommerce system is not designed to handle purchase orders, we only accept purchase orders on a case-by-case basis. Please contact our Sales Department for more information.
Applicable VAT and duties are charged at the discretion of the importing country, and are the responsibility of the customer. These costs may be added at the end of the checkout process and are not necessarily displayed on the product selection pages.
E-commerce services for our online store are provided by FastSpring.
We do not sell directly to the public. All sales are from our trusted reseller partner, Fastspring.
- How does the free 30-day trial work?
- How much does Carbon Copy Cloner cost and how can I purchase it?
- If I pay for CCC now, will I have to pay for future updates?
- Can I use one license of CCC on multiple Macs in my household?
- Do you offer an academic discount?
- Can I give CCC as a gift?
- Do you offer a volume licensing program?
- Why isn't CCC on the Mac App Store?
- Do you offer telephone support?