Bombich Software Sales Policies and Frequently Asked Questions

How can I purchase CCC 5 (or 4)?
What is your return policy?
Need help?
What are the terms of sale?
How is CCC delivered?
Which payment types do you accept?
Do you accept purchase orders?
Do you charge tax, such as VAT, or other duties?
What kind of e-commerce security do you use?
Where can I download your W-9 form?
Frequently Asked Questions

How can I purchase CCC?

Bombich Software products are available directly through our online store, hosted by FastSpring, our e-commerce partner and Seller of Record.

Redemption codes that can be redeemed for single user licenses are also available from select consultants and resellers. For a list of authorized resellers, please see our license redemption page.

Licenses are valid for prior versions of CCC. (e.g. If you purchase a CCC 5 license, it can be used with CCC 4.) For more info about purchasing CCC, see How much does Carbon Copy Cloner cost and how can I purchase it?

What is your return policy?

As we offer a fully functional 30 day trial version of Carbon Copy Cloner which you may use to evaluate its suitability for your needs prior to purchasing, all refund requests are evaluated on a case-by-case basis and may be subject to a minimum 15% processing fee. To request a refund, please contact our sales department within 30 days of your purchase.

Need help?

If you are experiencing technical issues with CCC, we are happy to work with you to resolve them so that you can keep using CCC. To open up a support ticket, you can select Ask a question about CCC... from Carbon Copy Cloner's Help menu.

What are the terms of sale?

All products are offered subject to the terms of the particular license agreement included with each product.

How is CCC delivered?

All of our products are available exclusively via electronic delivery. There will be no actual shipment of a physical product. You can download the software at any time from our download page and the registration key will be sent to you by email.

Because your purchase receipt and registration number are only provided in electronic format, you should print or otherwise safely archive a copy of the email invoice that you receive after your order has been processed. This invoice will serve as your proof of purchase and eligibility for technical support, future upgrades, and special offers.

Which payment types do you accept?

We accept the following methods of payment for orders placed through our online store, hosted by FastSpring, our e-commerce partner and Seller of Record. Please note that not every form of payment is accepted in every country.

Credit Cards: We accept MasterCard, Visa, Discover, American Express and JCB.

Checks and Money Orders: We accept either company or personal checks. Please note that acceptance of checks and money orders varies by country. If you do not see this option at checkout, we do not accept this form of payment for your country. Checks are not accepted for subscription products, such as Maintenance.

PayPal: We accept payments originating from PayPal accounts.

Amazon Payments: We accept payments originating from Amazon Payments. If you do not see this option at checkout, we do not accept this form of payment for your country.

Alternative Payment Methods: In certain countries, we accept Giropay, iDEAL, Sofort, WebMoney and Alipay. If you do not see this option at checkout, we do not accept this form of payment for your country.

Do you accept purchase orders? Will you accept my PO terms?

We are happy to reference a PO number on an invoice for your internal tracking and record keeping. However, we do not accept purchase orders as form of payment nor the terms and conditions commonly associated with purchase orders. We provide a fully functional 30 day trial for you to use while payment is being arranged.

We are able to keep our prices low by offering a standard End User License Agreement to all our customers and do not offer commercial credit. Our payment terms are Net 0-day for all of our customers. Once full payment is received, we issue the license and send it via email. Please contact our Sales Department for more information.

Do you charge tax, such as VAT, or other duties?

Applicable taxes are charged at the discretion of the importing country, and are the responsibility of the customer. These costs may be added at the end of the checkout process and are not necessarily displayed on the product selection pages.

What kind of e-commerce security do you use?

E-commerce services for our online store are provided by FastSpring.

Review FastSpring's Privacy Policy

Where can I download your W-9 form?

We do not sell directly to the public. All sales are from our trusted reseller partner, Fastspring.

Fastspring's W-9 Form